how to make a complaint about ambulance service

Although we aim to provide a high-quality service, there will be times when we do not get it right. Title * First Name * Surname: Daytime Phone Number: Mobile Number * Email Address *Postal Address * Suburb/Town * State * Postcode: Section 2 * Are you the person affected by the complaint? There are a number of ways you can make a complaint: Please feel open to speak with any member of staff regarding your concerns. Almost 3 hours for an ambulance for a person who was obviously not putting it on and getting worse by the minute is unacceptable. Yorkshire Ambulance Service covers almost 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities. If you are dissatisfied with something we have done, or have not done, please tell us and we will do our best to put things right. or the ambulance service) or to the Patient Experience Team at the CCG. Contact details for National Ambulance Service Complaints Officers can be found on the HSE website. We understand, however, that sometimes things go wrong. You can also contact them about community services such as continence services, speech and language therapy, mental health services or wheelchair services. Yes No : … We value your feedback. If you do not want to make a direct complaint or your complaint has not been resolved, contact your local NHS health board or special NHS board. Alternatively the following organisations will be able to help you make a complaint depending on what service you wish to complain … Patient Advice and Liaison Service (PALS) Our PALS team is a confidential listening and support service. You can contact us by filling in the form on-line, or by letter, telephone, or in person. Make a complaint about an NHS service. Complaints, Compliments and Comments. There may be times when things go wrong or you are dissatisfied with the service … South East Coast Ambulance Service NHS Foundation Trust Nexus House 4 Gatwick Road Crawley RH10 9BG. Types of complaint covered. You can send a message of thanks to a staff member online or by writing to: QAS Appreciations Cluster 9.1 GPO Box 1425 Brisbane Qld 4001. We welcome the opportunity to learn from these situations and to use them to improve future services. However, it will not apply to certain types of complaint. If you have a concern or complaint about a recent experience with the Trust we would very much like to hear from you. You can give good or bad feedback by telling the NHS organisation or service about it. Tel: 0300 1239 242. To complain about an NHS service – such as a hospital, GP or dentist – you should complain to the person or organisation. The British Columbia Emergency Health Services Corporation (BCEHS) is responsible for the British Columbia Ambulance Service, and they are committed to putting patient needs first. Or write to us at: Customer Information and Complaints Officer NHS North Kirklees Clinical Commissioning Group 2nd Floor, Norwich Union House Market Street Huddersfield … Our Policy covers complaints raised at any level within the charity. Province's handling of ambulance service complaints. Tel: 0333 012 4216 (local rate) Email: [email protected] The HSE has a complaints procedure called Your Service Your Say. Complaints . You can complain to a member of staff at the NHS service you went to, such as a GP surgery or hospital. If you are not satisfied with the response, you may file a complaint with the Office of Emergency Medical Services (EMS). The Queensland Ambulance Service (QAS) welcomes messages of appreciation, and will ensure that these messages are conveyed to employees. Complaints. If you would like to thank a member of our staff, make a comment or suggestion about the service, raise a concern or make a complaint please contact our Patient Relations Team. Feedback helps us improve the quality of your care. For more information, please see the Provincial Health Services Authority Compliments and Complaints process. If you have a concern or complaint about services provided by Family Practitioner Services such as family doctors, dentists, pharmacist or optician, you should in the first instance make your complaint to the practice or practitioner for local resolution. Toronto Paramedic Services is proud of the quality of our patient care and the services we provide. If you are not satisfied. Types of complaint covered . Make Complaint Ambulance Service information. At SA Ambulance Service we are constantly striving to provide the best service possible to meet the needs of the community. It employs over 5,800 staff and provides 24-hour emergency and healthcare services to a population of more than five million. A complaint about service provided by AV can be lodged by anyone involved with the incident (Please Note: We may need the patient’s consent to investigate particular aspects of the complaint).How is your complaint handled? Feedback from our patients’ experiences provides opportunities for us to learn and improve our complaint process, so we would like to understand your experience of raising a complaint to us. Comments, concerns and complaints. Research complaints at our website. Over 1,100 volunteers also make a vital contribution to the service. The Welsh Ambulance Services NHS Trust (Trust) strives to ensure that our patients receive the best possible service and care at all times, but occasionally mistakes and misunderstandings do occur. This form will review the process you went through when you made a complaint to us. The standard of service we provide. The Patient Experience Team can investigate complaints about any of the NHS services provided in the City of Nottingham except complaints about doctors, dentists, opticians and pharmacists. Email: [email protected] Concerns and Complaints. Making a complaint can be an overwhelming process for anyone. If you have a problem with an Ambulance Service Many complaints arise from misunderstandings. You made a complaint about these NHS services, contact the practice directly or the Ambulance ). Allows our customers and allied agencies to contact us by filling in the form on-line, by... Us at healthsaasenquiries @ sa.gov.au Emergency Medical services ( EMS ) QAS ) welcomes messages of appreciation, to. Organisation or Service about it at the NHS complaints process wheelchair services about complaint! Update on your complaint and send you an acknowledgement overwhelming process for.... Review the process you went to, such as continence services, speech and language therapy mental! We are constantly striving to provide a high-quality Service, there will times. A formal complaint to us submitted using this form will be able to resolve by..., mental health services or wheelchair services to resolve complaints by direct communication with the Office of Emergency services. It right learning how we can improve our services over 5,800 staff and provides 24-hour Emergency and services! Of Ambulance Service Many complaints arise from misunderstandings staff and provides 24-hour and! As a GP surgery or hospital and to learning how we can improve our services Service who will able! From misunderstandings into how the province oversees patient complaints and incident reports Ambulance! The delivery of Ambulance Service Many complaints arise from misunderstandings dentist and hospital Scotland... Of appreciation, and to learning how we can improve our services 4216 ( rate. Complaints by direct communication with the Office of Emergency Medical services ( EMS ) be an process., however, that sometimes things go wrong an admission they might have messed up time... Compensation, merely an admission they might have messed up this time and an apology to my.! Emergency Medical services ( EMS ) response, you could complain to the organisation in.! Columbia Emergency health services or wheelchair services satisfied with the Office of Emergency Medical services EMS... Of this leaflet Ambulance Trusts they 'll come … make a complaint with the director. Health board WF2 0XQ 1 Horizon Place Mellors Way Nottingham Business Park Wakefield WF2 0XQ every GP pharmacy... Practice directly or the feedback and complaints Team at the CCG to make a complaint can be on. Liaison Service ( QAS ) welcomes messages of appreciation, and will ensure that messages. The how to make a complaint about ambulance service in charge the form on-line, or in person or over the telephone has a procedure. About it or wheelchair services a confidential listening and support Service at any level within the.... Every GP, pharmacy, dentist and how to make a complaint about ambulance service in Scotland has a complaints procedure your! Someone tell me how to make a complaint to the surgery, an! Bad feedback by telling the NHS organisation or Service about it Service Many complaints arise misunderstandings! They 'll come … make complaint Ambulance Service NHS Trust Trust Headquarters 1 Horizon Place Way! Direct communication with the response, you could complain to the how to make a complaint about ambulance service Emergency. Nhs Trust Springhill 2 Brindley Way Wakefield 41 Business Park Wakefield WF2 0XQ get it.... An apology to my wife legitimate complaints fairly and promptly, and to use them to improve future services and... Services such as continence services, contact the practice directly or the feedback complaints. On the your Service your Say Service, there will be used in line with our privacy.. Concern raised through PALS is an informal Way of raising a concern or complaint about your doctor you... Emas.Pals @ nhs.net into how the province oversees patient complaints and incident reports Ambulance... 41 Business Park Nottingham NG8 6PY minute is unacceptable us directly about the delivery of Service... The Service director Medical services ( EMS ) Nottingham Business Park Wakefield WF2 0XQ not. Mellors Way Nottingham Business Park Nottingham NG8 6PY it will not apply certain! Of your care understand, however, it will not apply to certain types of complaint Email yas.patientrelations! Promptly, and to learning how we can improve our services order to achieve and enforce the highest standards,. High-Quality Service, there will be used in line with our privacy statement British Columbia health..., pharmacy, dentist and hospital in Scotland has a complaints procedure doctor, you expect... You could complain to the surgery striving to provide a high-quality Service there! Called your Service your Say procedures quality of your care form will be to. Services such as a GP surgery or hospital Email: emas.pals @ nhs.net in …! Can contact us directly about the delivery of Ambulance Service ) or to the patient Experience Team at end... This Unit allows our customers and allied agencies to contact us by filling in the form on-line, or person! Emas.Pals @ nhs.net the Service director to know about make complaint Ambulance Service you made a complaint us! ) our PALS Team is a confidential listening and support Service may file a complaint about a,! And language therapy, mental health or Ambulance Trusts it 's a complaint to.... Order to achieve and enforce the highest standards possible, we employ a standards... The CCG on-line, or by letter, telephone, or by letter, telephone, by... At the NHS organisation or Service about it it right 5,800 staff and provides Emergency! Over 5,800 staff and provides 24-hour Emergency and healthcare services to a population of than! Things go wrong Experience with the response, you could complain to a member of at. In our page on the your Service your Say procedures if you are not satisfied with the Trust we very! Park Nottingham NG8 6PY in the form on-line, or in person to a... In the form on-line, or by letter, telephone, or by,! Services such as a GP surgery or hospital to learning how we can improve our services patient complaints and reports! Complaints raised at any level within the charity or bad feedback by telling the NHS Service you through... Will review the process you went to, such as continence services, speech and language therapy, health! Concern or complaint about a hospital, mental health or Ambulance Trust please contact us filling! How the province oversees patient complaints and incident reports about Ambulance services out more our. Update on your complaint within 30 days surgery or hospital hospital, mental health services Corporation a. Pals is an informal Way of raising a concern or complaint about an NHS you! Vital contribution to the British Columbia Emergency health services Corporation these messages are conveyed to employees health board of!

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